Transitioning to a Unified Communication Framework
Client
The National Gallery, one of the world's most visited art institutions, home to over 2,300 paintings and employing a team of 600 staff.
Challenge
The National Gallery's legacy phone system was a growing operational and financial burden. It was costly, inflexible, and ill-suited for the Gallery's hybrid work model requiring a blend of voice, video, and instant messaging.
"Transitioning to Teams Voice was incredibly smooth, thanks to our existing familiarity with the MS Teams environment. Formation Tech adeptly navigated complex challenges in the background, making the training process remarkably straightforward. It was a seamless experience overall."
-Dell Forrester, IT Support Manager, National Gallery
Approach
Discovery: Gained a thorough understanding of the customer's unique requirements and ways of working.
Network Readiness Assessment: Evaluated the network to ensure its suitability for the new unified communication strategy.
System Audit: Conducted a comprehensive review of the existing system to identify areas for improvement.
Pre-Go-Live Testing: Performed extensive testing to ensure a smooth transition and minimise disruption.
Number Porting: No need for number porting, just a simple change of IP address on existing lines, ensuring minimal down time and project control over timeframes.
Formation Tech Service: The project was managed closely, with all key milestones met. After the go-live, customers gain access to our managed service for continuous support.
"With Formation Tech's expertise, we've successfully integrated our communication channels into one unified platform. The transition was seamless, and our team's familiarity with Microsoft Teams simplified the training process. Now, we have less complexity to manage, and we're experiencing seamless collaboration across all our departments."
-Dell Forrester, IT Support Manager, National Gallery
Results
85%
Reduction in voice line calls
4:1
Consolidation of suppliers from 4 to 1
1
Single application for voice and collaboration
100%
Customer satisfaction
Outcome
Today, the Gallery's team enjoys a fully unified communication experience with Microsoft Teams Voice, eliminating the need for an obsolete phone system. This solution offers flexible usage, improved reporting functionality, and significant operational cost savings. The managed service by Formation Tech serves as an extension of the Gallery's internal team, providing a high return on investment, and a smoother, more efficient collaboration experience.
"The Formation Tech team exceeded our expectations, demonstrating exceptional project planning and execution skills. They consistently met crucial milestones and ensured the project progressed as anticipated."
-Dell Forrester, IT Support Manager, National Gallery
